The use of technology in today’s mortgage application process is rambling and siled. Borrowers, loan officers, and corresponding processors and underwriters often work on entirely different systems. Meanwhile, borrowers’ real estate agents, brokers and financial advisers may not even have access to these systems, making it difficult for them to support their clients in what is usually the most important financial transaction in their life. life.
With FinXperience, Tavant brings all parties together on a single collaboration platform and delivers hyper-personalized digital journeys to borrowers, loan officers, brokers, financial advisors and other participants in the credit ecosystem. The platform is independent of the loan origination system and is designed to deliver value to both borrowers and lenders – “from the idea of buying a home to buying a home”.
“Most of our competitors have offers that force the lender to follow a predetermined and inflexible customer journey because their architectures offer limited flexibility on the user experience front,” said Hassan Rashid, chief revenue officer. “The flexibility of FinXperience allows lenders to create a highly differentiated experience from other lenders, as well as a hyper-personalized experience across their customer segments. There are no cookie cutters here.
As a white label solution, the FinXperience platform is highly customizable and configurable, with the ability to align with a lender’s specific brand and marketing differentiators and customer segmentation. The platform’s features, functionality and volume management capabilities are scalable as the lender grows in the market.
“With our VELOX platform, we have helped our lender clients not only grow, but also improve borrower / loan officer collaboration and close more loans faster. Our clients grew 117% year-on-year for the period (H1 2021), improved their conversion by 64% and reduced cycle times by 52% for purchases and refinances while improving agent productivity. 29% credit, ”said Abhinav Asthana, Head of Business and Fintech Product Growth at Tavant.
“How did we get there?” Our data-driven ecosystem that connects to over 130 data and third-party service partners hyper-personalizes your borrowers’ experience, augments your business processes with hybrid workflows – leveraging humans and machines, and enables your loan officers to better serve your borrowers, ”Asthana added.
FinXperience integrates via a two-way framework with its surrounding systems, including CRM platforms, pricing engines, document management systems and LOS. This integration allows everyone involved in the process to interact with and access loan data in real time.
“Tavant’s user journey and personality mapping for each part of the mortgage transaction leads to an optimal workspace for each user. UX is user-friendly and intuitive, providing the most productive and efficient interaction coupled with real-time two-way data directly from the LOS based on security and data access rights, ”said Mohammad Rashid, responsible for the FinTech practice.
He added, “Our alignment with digital transformation strategies throughout the mortgage lending journey and our injection of AI / ML techniques along the way reduce the cost of mortgage creation through automation opportunities. on a large scale at every junction. ”
Hassan Rashid, Director of Revenue
Hassan Rashid leads Tavant’s strategy for continuous and profitable revenue growth, supported by a fully aligned business development engine.
Mohammad Rashid, Head of Fintech practice
Mohammad Rashid is responsible for innovation, strategy, offerings and revenue for Tavant’s market-leading fintech business
Abhinav Asthana, Head of the Fintech Products activity
Abhinav Asthana is responsible for the overall innovation, go-to-market and product management strategies for Tavant VΞLOX.